Complaints

Is everything not to your satisfaction?


It can always happen that something does not go exactly as planned. We recommend that you first report complaints to us by emailing [email protected] or via our Complaint/return form.

If we cannot resolve it together, you can contact The Disputes Committee or the European Consumer Centre for advice on further steps.

FAQ

Mineral makeup consists of finely ground minerals and is known for its light feel on the skin and natural appearance. Unlike many traditional makeup products, mineral makeup often feels lighter and provides a soft, even finish without feeling heavy or cakey.

Many people with sensitive skin consciously choose mineral makeup because of its mild and lightweight formulas. Mineral makeup feels comfortable on the skin and allows the skin to breathe.

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Mineral makeup is known for its light texture that feels pleasant on the skin. Many users find that their skin remains comfortable throughout the day.

Yes. Mineral foundation can range from a natural light coverage to a beautifully buildable coverage. By applying multiple thin layers, you can easily create more evenness without the makeup looking heavy.

Yes, provided the skin is well hydrated. A good day cream or primer helps mineral makeup blend beautifully with the skin. For dry skin, the rule is often: less is more.



Loose mineral foundation often provides an extra natural and airy finish. Compact mineral foundation is convenient for on the go and offers more coverage. Both variants ensure a natural look.





Our mineral foundations naturally contain ingredients such as titanium dioxide and/or zinc oxide, which are known for their UV-reflective properties. However, our foundations are not developed or tested as official sun protection products, so we cannot claim a specific SPF.

If you want to protect your skin well from the sun, we always recommend using a separate SPF day cream or sunscreen under your makeup.




Test foundation preferably on the jawline in daylight. The right color virtually blends with the skin. If you are unsure between two colors, the lighter shade is often the safest choice. The undertone of the skin also plays an important role.






With mineral makeup, less is often more. Applying thin layers keeps the result natural and fresh. Applying too much product at once can cause a powdery effect.







Yes. Testers are available for many of our products so you can calmly try out colors and formulas at home.