Privacy Statement

Mineralissima Privacy Statement

Version: August 2025

Mineralissima, located at Kalkovenweg 50B in Alphen aan de Rijn, is responsible for processing personal data as described in this privacy statement. We respect your privacy and ensure that the personal data you provide to us is treated confidentially and carefully.

1. Contact details

Mineralissima
Website: www.mineralissima.nl
Email: info (at) mineralissima.nl
Phone: 0172-748251
Chamber of Commerce number: 34283757
VAT number: NL002413915B25

For questions about this privacy statement or to exercise your rights, you can contact us via the details above.

2. Personal data we process

We process your personal data because you use our services and/or because you provide it to us yourself. The data involved are:

  • First and last name
  • Company name (if business customer)
  • Address details (billing and shipping address)
  • Phone number
  • Email address
  • Payment details
  • IP address
  • Order history and account information
  • Loyalty data (Glow Club / rewards system)
  • VAT number (if B2B customer)

3. Purposes and legal bases

We process your data for the following purposes:

  • Processing your order and payment
  • Shipping via our logistics partners
  • Creating and managing your account
  • Participation in our loyalty program
  • Customer service and communication
  • Sending newsletters and offers (after consent or existing customer relationship)
  • Legal obligations (such as our administration and tax returns)

The legal bases for this are: performance of a contract, legal obligation, legitimate interest, or your consent.

4. Retention periods

We do not keep your personal data longer than strictly necessary.

  • Order and invoice data: 7 years (statutory retention period).
  • Accounts: as long as you are an active customer; after inactivity, data is deleted after 2 years.
  • Newsletter data: until unsubscribed.

5. Sharing personal data with third parties

We only share your data when necessary for our services or to comply with legal obligations. This includes:

  • Payment providers (Shopify Payments, Mollie, Klarna, PayPal)
  • Shipping partners (PostNL and DHL)
  • IT and hosting partners (Shopify, app providers, email marketing software, loyalty program)
  • Administration and accounting

We enter into a processor agreement with processors to guarantee the same level of security and confidentiality.

6. Cookies and similar techniques

We use functional, analytical, and marketing cookies. On your first visit to our website, we informed you about these cookies and asked for your consent. You can always adjust your preferences via the cookie settings in your browser or our cookie banner.

7. Your rights

You have the right to:

  • Request access to your personal data
  • Have your data corrected or deleted
  • Request to restrict processing or object to processing
  • Withdraw your consent
  • Request data transfer (data portability)

You can send a request to our customer service. We respond within 30 days.

8. Security

We take appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration.

9. Supervisory Authority

Do you disagree with how we handle your data? Then you can file a complaint with the Dutch Data Protection Authority via www.autoriteitpersoonsgegevens.nl.

10. Changes

This privacy statement may be changed. We recommend reviewing this statement regularly.